The University Ombuds Officer is an independent, impartial and confidential resource for those seeking to address University-related problems, complaints or concerns.

The Ombuds Officer works collaboratively with campus constituencies to help resolve issues.

Being an informal resource and separate from formal complaint processes, the Ombuds Officer is able to assist individuals explore the full range of problem-solving options and advocates for fair, respectful interactions.

Services Overview

The Ombuds Officer provides information and guidance on rights and responsibilities, CSUSB regulations and procedures, and informal mediation between conflicting parties. The Ombuds Officer receives inquiries and concerns and can:

• Facilitate communication
• Problem-solve
• Clarify options or
• Gather information not easily accessible
• Intervene and use shuttle diplomacy techniques to help coordinate between multiple entities
• Refer individuals to support services or formal complaint processes
• Help find constructive ways of raising an issue
• Make recommendations for improvements to policies and for advocating fair procedures